ORDER PROCESSING:
Please allow 7 days to process your order. Expect an email within 8 days to let you know your order is on the way!
STORE PICKUP
Factory 4, 2 John St, Dandenong VIC. Orders can be picked up 9am – 5pm, Monday to Friday (excluding public holidays). An email will be sent when your order is ready for pickup.
LOCAL DELIVERY
During checkout, enter your address and choose the ship option. Click the “continue to shipping” button. Local delivery is available for addresses within Melbourne metro suburbs. If the local delivery option does not show up during checkout, your order is not eligible for local delivery. Once order is placed please allow 7 days to process your order for delivery. When your order is ready for delivery, you will receive an email with real-time tracking information.
DOMESTIC REGIONAL AND INTERSTATE SHIPPING RATES AND ESTIMATES:
If your address is outside the Melbourne metro area or your address doesn’t come up when entered in the checkout, please call us on 03 9048 1429 or email sales@vividskylights.com.au for a custom shipping rate. The shipping rate quoted is valid for 3 days only and we reserve the right to review if the order is placed after 3 days.
INTERNATIONAL SHIPPING:
We do not ship internationally.
REFUNDS, RETURNS AND EXCHANGES
We accept returns up to 7 days after delivery, if the item is unused and in its original condition, and we will refund the full order amount minus the shipping costs for the return and a restocking fee of 30%. In the event that your order arrives damaged in any way, please email us as soon as possible at sales@vividskylights.com.au with your order number and a photo of the item’s condition. We address these on a case-by-case basis but will try our best to work towards a satisfactory solution. If you have any further questions, please don’t hesitate to contact us at sales@vividskylights.com.au